Do take note that we are located in Malaysia and we might be asleep when you send us a message. The moment we wake up & have our coffee, we will reply to you.
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Let's communicate the old school way, via email! Did you think we mean snail mail?
Simply fill up the form above and submit. We aim to respond within 24 hours.
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Feel free to Whatsapp us here. Just take note that our timezone is GMT+8 (UTC+08:00). If we are asleep, we will respond to you when we wake up after coffee for sure!
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Returns & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request for a return.
To receive a refund (less shipping if any), items must be returned unused and in their original condition. Partially used items will be assessed, and a partial refund will be issued accordingly.
To start your return, click here to access the order in your account.
Once your refund has been approved, you may proceed with arranging the most cost-effective international shipping option available. We recommend using a tracked shipping service for added security and shipment visibility.
Singapore/Malaysia - We offer Free Returns for all orders.
Refund Method Refunds will be processed back to your original payment method within 5–7 days.
We offer Free Returns for orders in Malaysia and Singapore.
Not loving your kit? Then return it to us anytime within 30 days of receipt. To receive a full refund, items must be returned unused and in their original condition. Partially used items will be assessed, and a partial refund will be issued accordingly.
The shipping label for the return will be emailed to you. Do check your junk folder in case our emails land there.
Refunds will be made back to your original payment method within 5-7 days.
To start your return, click here to access the order in your account.
We receive special shipping rates from our courier partners and pass the savings on to you. These discounts do fluctuate with the prevailing rates.
All orders are shipped via FedEx International Priority
Delivered within 3-6 days once shipped
Taxes & duties: Import taxes or duties may apply and are the customer’s responsibility.
Extra Delivery Charges for Out of Delivery Areas
Please note that some remote or regional areas in Australia/Canada may incur additional shipping charges. If extra shipping fees apply, we will contact you with the option to pay the difference, provide an alternative address or cancel your order for a full refund.
Absolutely wonderful, top quality, fast shipping and great customer service! I had no experience cross stitching and was able to pick this up really fast and loved it so much I ordered 2 more
Having bought a kit for myself recently and loved it I bought this as a present for my sister. It arrived quickly and looks perfect- I’m sure she will be delighted.