Do take note that we are located in Malaysia and we might be asleep when you send us a message. The moment we wake up & have our coffee, we will reply to you.
Send us an Email!
Let's communicate the old school way, via email! Did you think we mean snail mail?
Simply fill up the form above and submit. We aim to respond within 24 hours.
Whatsapp Us
Feel free to Whatsapp us here. Just take note that our timezone is GMT+8 (UTC+08:00). If we are asleep, we will respond to you when we wake up after coffee for sure!
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BESTSELLER!
NEW!
Sample Chart
Returns & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request for a return.
To receive a refund (less shipping if any), items must be returned unused and in their original condition. Partially used items will be assessed, and a partial refund will be issued accordingly.
To start your return, click here to access the order in your account.
Once your refund has been approved, you may proceed with arranging the most cost-effective international shipping option available. We recommend using a tracked shipping service for added security and shipment visibility.
Singapore/Malaysia - We offer Free Returns for all orders.
Refund Method Refunds will be processed back to your original payment method within 5–7 days.
We offer Free Returns for orders in Malaysia and Singapore.
Not loving your kit? Then return it to us anytime within 30 days of receipt. To receive a full refund, items must be returned unused and in their original condition. Partially used items will be assessed, and a partial refund will be issued accordingly.
The shipping label for the return will be emailed to you. Do check your junk folder in case our emails land there.
Refunds will be made back to your original payment method within 5-7 days.
To start your return, click here to access the order in your account.
Duties & Tariffs (New Zealand) New Zealand charges a flat 15% GST and customs duties ranging from 0% to 10% on imported goods valued over NZ$1,000. Over NZ$1,000: Shipments above this threshold are subject to customs duty (depending on the item's classification) and 15% GST calculated on the combined value of the goods, duty, freight, and insurance.
Shipping & Taxes
SHIPPING REWARDS (Buy more, Save More)
Under $40 SGD → $12.00
S$40 - $80 SGD → $9.00 (25% Off)
$80 - $120 SGD → $6.00 (50% Off)
$120 SGD and above → FREE Shipping
Taxes & duties: Import taxes or duties may apply and are the customer’s responsibility.
Shipping & Taxes
SHIPPING REWARDS (Buy more, Save More)
Under ₹3,600 → ₹1,400
₹3,600 - ₹6,000 →₹1,050 (25% Off)
₹6,000 - ₹9,000 → ₹700 (50% Off)
₹9,000 → FREE Shipping
Taxes & duties: Import taxes or duties may apply and are the customer’s responsibility.
Shipping & Taxes
SHIPPING REWARDS (Buy more, Save More)
Under Ft 12,000 → Ft 7,000
Ft 12,000 - Ft 24,000 →Ft 5,250 (25% Off)
Ft 24,000 - Ft 37,000 → Ft 3,500 (50% Off)
Ft 37,000 → FREE Shipping
Taxes & duties (Hungary)
Orders shipped to Hungary from outside the EU are subject to Hungarian import VAT and customs charges. Hungary’s standard VAT rate is 27%.
Orders valued at €150 (approximately HUF 58,000) or less may be subject to the applicable €3 customs duty per item category from 1 July 2026.
Any customs clearance or carrier handling fees are the responsibility of the recipient unless otherwise stated.
Having bought a kit for myself recently and loved it I bought this as a present for my sister. It arrived quickly and looks perfect- I’m sure she will be delighted.