Shipping & Taxes

Shipping FAQ

Where do we ship from?

While our store is registered in Singapore, our operations are currently based in Kuala Lumpur, Malaysia.

International Shipping Rates & Import Duties

We partner with FedEx and UPS to offer fast and reliable shipping. Our flat rates are exclusive and discounted for worldwide delivery.

Your exclusive rates will be calculated at checkout.

You have two shipping options: Priority Shipping or Express Shipping.

Express Shipping takes a bit longer due to the time needed for custom clearances and duty collection. You are responsible for paying all duties and admin fees for delivery. Payment can be made safely on our courier's official website.

Priority Shipping includes all duties, tariffs, admin charges. There are no surprise charges and delivery will be speedier as everything is taken care of.

*For some countries & states, we are only able to offer Express Shipping.

If no shipping options appear at checkout, we may not currently ship to your country. Contact us and we’ll gladly check whether delivery can be arranged.

Processing Time

Processing time is the same for both Express & Priority. We ship orders within 2-3 Business days. For orders with more kits, we might take a day longer to make sure it's perfect for you.

Free Shipping within Malaysia

We offer Free Shipping for both East & West Malaysia for any amount. Delivery time will take about 3-8 working days.

Shipping to Singapore

We offer Express Shipping to Singapore at S$8.00 via FedEx for orders below S$75. Orders above S$75 ships Free. Delivery time will take about 2-3 working days.

Our Delivery Partners

We work with trusted carriers like FedEx, DHL, and UPS to ensure reliable delivery. All orders are fully trackable, so you can follow your shipment every step of the way.

Delivery to PO Boxes

Please note that we are unable to deliver to PO box addresses.

Shipping Delays

Please be advised that shipping times provided are estimates and are subject to change due to factors beyond our control. While we strive to ensure your order is delivered promptly, unforeseen circumstances such as weather conditions, carrier delays, customs processing, or other logistical issues may result in delays.

We appreciate your understanding and patience as we work diligently with our shipping partners to deliver your order as quickly as possible. For urgent matters or concerns regarding your shipment, please contact us, and we will do our best to assist you.