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All orders are shipped within 1–2 business day with tracking included. Orders with multiple kits may take an extra day to process so we can ensure everything is prepared perfectly for you.
Delivery times are estimates (business days) and begin after dispatch.
All orders are shipped within 1–2 business days via FedEx or UPS, with tracking included. Orders with multiple kits may take an extra day to process so we can ensure everything is prepared perfectly for you.
Delivery times are estimates (business days) and begin after dispatch.
For Standard Shipping, please allow additional time for courier processing and any applicable customs duties. If duties are required, payment can be made securely through the courier’s official website using your tracking link.
All orders are shipped within 1–2 business days via FedEx or UPS, with tracking included. Orders with multiple kits may take an extra day to process so we can ensure everything is prepared perfectly for you.
Delivery times are estimates (business days) and begin after dispatch.
For Standard Shipping, please allow additional time for courier processing and any applicable customs duties. If duties are required, payment can be made securely through the courier’s official website using your tracking link.
All orders are shipped within 1–2 business days via FedEx or UPS, with tracking included. Orders with multiple kits may take an extra day to process so we can ensure everything is prepared perfectly for you.
Delivery times are estimates (business days) and begin after dispatch.
For Standard Shipping, please allow additional time for courier processing and any applicable customs duties. If duties are required, payment can be made securely through the courier’s official website using your tracking link.
All orders are shipped within 1–2 business days via FedEx or UPS, with tracking included. Orders with multiple kits may take an extra day to process so we can ensure everything is prepared perfectly for you.
Delivery times are estimates (business days) and begin after dispatch.
For Standard Shipping, please allow additional time for courier processing and any applicable customs duties. If duties are required, payment can be made securely through the courier’s official website using your tracking link.
All orders are shipped within 1–2 business days via FedEx or UPS, with tracking included. Orders with multiple kits may take an extra day to process so we can ensure everything is prepared perfectly for you.
Delivery times are estimates (business days) and begin after dispatch.
For Standard Shipping, please allow additional time for courier processing and any applicable customs duties. If duties are required, payment can be made securely through the courier’s official website using your tracking link.
All orders are shipped within 1–2 business days via FedEx or UPS, with tracking included.
Orders with multiple kits may take an extra day to process so we can ensure everything is prepared perfectly for you.
Delivery times are estimates (business days) and begin after dispatch.
All orders are shipped within 1–2 business days via FedEx or UPS, with tracking included. Orders with multiple kits may take an extra day to process so we can ensure everything is prepared perfectly for you.
Delivery times are estimates (business days) and begin after dispatch.
For Standard Shipping, please allow additional time for courier processing and any applicable customs duties. If duties are required, payment can be made securely through the courier’s official website using your tracking link.
Starting July 1, 2026, the EU will remove the €150 de minimis customs duty exemption, making all imports subject to customs duties regardless of value.
All orders are shipped within 1–2 business days via FedEx or UPS, with tracking included. Orders with multiple kits may take an extra day to process so we can ensure everything is prepared perfectly for you.
Delivery times are estimates (business days) and begin after dispatch.
For Standard Shipping, please allow additional time for courier processing and any applicable customs duties. If duties are required, payment can be made securely through the courier’s official website using your tracking link.
Above rates does not apply to Yukon & Nova Scotia. Pls contact us with your postal code from these areas for a shipping quote.
All orders are shipped within 1–2 business days via FedEx or UPS, with tracking included. Orders with multiple kits may take an extra day to process so we can ensure everything is prepared perfectly for you.
Delivery times are estimates (business days) and begin after dispatch.
For Standard Shipping, please allow additional time for courier processing and any applicable customs duties. If duties are required, payment can be made securely through the courier’s official website using your tracking link.
Above rates does not apply to TAS, WA & NT. Rates will be shown at checkout for these states and we apologize that we are unable to offer free shipping for these states.
All orders are shipped within 1–2 business days via FedEx or UPS, with tracking included. Orders with multiple kits may take an extra day to process so we can ensure everything is prepared perfectly for you.
Delivery times are estimates (business days) and begin after dispatch.
For Standard Shipping, please allow additional time for courier processing and any applicable customs duties. If duties are required, payment can be made securely through the courier’s official website using your tracking link.
All orders are shipped within 1–2 business days via FedEx or UPS, with tracking included. Orders with multiple kits may take an extra day to process so we can ensure everything is prepared perfectly for you.
Delivery times are estimates (business days) and begin after dispatch.
For Standard Shipping, please allow additional time for courier processing and any applicable customs duties. If duties are required, payment can be made securely through the courier’s official website using your tracking link.
All orders are shipped within 1–2 business days via FedEx or UPS, with tracking included. Orders with multiple kits may take an extra day to process so we can ensure everything is prepared perfectly for you.
Delivery times are estimates (business days) and begin after dispatch.
For Standard Shipping, please allow additional time for courier processing and any applicable customs duties. If duties are required, payment can be made securely through the courier’s official website using your tracking link.
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
Free Returns (Malaysia & Singapore)
Customers in Malaysia and Singapore enjoy free returns. Do wait for a label to be emailed to you within 24 hours after a return is requested. Pack your order with the said label and hand over to the courier for a next day pickup. Pickups can only be done from Monday to Fridays. If you have a preferred date for pickup, do let us know right after the return is requested.
Return Conditions
To qualify for a full refund, items must be unused and in their original condition. Partially used items may still be returned, but they will be assessed and may receive a partial refund.
How to Start a Return
Once you submit a return request online, a return label will be sent to your email within 24 hours.
If you don’t see it, check your junk or spam folder because emails love hiding there.
To begin your return, access your order here through your account and follow the instructions.
Refund Options
Refunds can be processed:
For full details, please refer to our Returns & Refunds Policy.
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
Return Conditions
To qualify for a full refund, items must be unused and in their original condition. Partially used items may still be returned, but they will be assessed and may receive a partial refund.
How to Start a Return
Once you submit a return request online, a return label will be sent to your email within 24 hours.
If you don’t see it, check your junk or spam folder because emails love hiding there.
To begin your return, access your order here through your account and follow the instructions.
Refund Options
Refunds can be processed:
For full details, please refer to our Returns & Refunds Policy.
✔️Printed Chart in A4 Loose Paper
✔️Premium White Aida
✔️Pre-sorted & Color Coded Threads
✔️Needles
✔️Easy Instructions
🎁 Freebies:
Needle Threader, 2 Bobbins, shiny Kreinik Thread to add a little shine to your masterpiece (optional/while stocks last)
All of our designs are Counted Cross Stitch (Not Stamped) so you will need to refer to the chart and stitch on a blank Aida fabric.
✔️ Color Symbol Chart
✔️ Cover Page with Full Design Image
✔️ DMC Material List
✔️ Thread Lengths Page
✔️ Easy Instructions
✔️ DMC Care Page
Unfortunately for digital downloads, we have a no-return policy. However if there is an issue with your chart, do let us know and we will replace the chart for you.
Once payment is made, your PDF can be downloaded in 3 ways.
1. If payment is made via credit card or PayPal, your PDF download button will appear at the end of your checkout page.
2. An email with a download link will also be sent to your email address.
3. Your downloads are also available within your order history and you can download them at anytime. (see below)
If you are making payment by bank transfer (only for Singapore/Malaysia banks), downloads will only be available after your payment has been received.
This is a DBS Paylah! QR code. To make payment, open your DBS Paylah app, click Scan and scan the QR to proceed with payment. We will be notified of your payment automatically and we will update your order within 1-2 hours.
This is a Maybank Malaysia QR code. To make payment, open your Maybank MAE app, click Scan and scan the QR to proceed with payment. We will be notified of your payment automatically and we will update your order within 1-2 hours.
How to Use Our Charts with Pattern Keeper:
Literally the coolest pattern, love it!
Beautiful colours sorted out by numbers and chart colours. The chart is segmented practically and easy to follow. The delivery was super efficient.
I am enjoying the kit !
