Returns & Refunds

Returns

You have 30 days from the day your order arrives to request a return. We don’t ask you to justify it. If we ask why, it’s only so we can improve. Not every design is for everyone, and if what you received isn’t right for you, you’re welcome to send it back.

Free returns (Singapore and Malaysia)

Returns are free for orders delivered in Singapore and Malaysia. Request your free return here. You don’t need to request it through your account.

We can’t arrange a pickup for a specific time. The courier can come at any time between 9am and 6pm, so make sure someone is there to hand over the package. Pack the items securely so they aren’t damaged in transit.

Returns from other countries

  1. Open your order in your account and request a return.
  2. Once we approve it, send the item back using the cheapest international shipping you can find. We recommend choosing a service with tracking.
  3. Your parcel doesn’t have to reach us within the 30 days. As long as you request the return within 30 days, we’ll refund the product once it arrives.

Refund conditions

You can receive a full or partial refund, depending on the condition of your items. Refunds don’t include shipping charges, duties or taxes.

  • Unused items in their original condition: full refund of the item price.
  • Partially used items: we’ll assess them and offer a partial refund.

Refunds without returns

If something went wrong on our end, such as a missing item, the wrong item or a damaged product, you don’t need to send anything back. We’ll put it right at no cost to you, with a replacement or a refund, whichever you prefer.

  1. Contact us within 30 days of receiving your parcel.
  2. Tell us what happened and attach a clear photo of the item and the packing slip, so we can check it quickly.
  3. We’ll confirm the next step with you and refund or resend within 24-48 hours.

Receiving your refund

Refunds go back to your original payment method. We issue your refund within 24 hours of receiving your return.

  • Debit or credit card: the funds reach you in 5–7 days, depending on your bank.
  • PayPal or Grab: within 1 day.
  • Bank transfer: once we have your account number, we transfer the money the same day.
  • Other payment methods: timing depends on that provider’s own process.

Combined orders

If none of your orders have shipped yet, we’ll automatically combine them and refund the extra shipping you paid. You don’t need to do anything. Orders sent to different addresses can’t be merged, so those are shipped separately.

Still have a question? Get in touch. We’re always happy to help.