We have a 30-day return policy, which means you have 30 days after receiving your item to request for a return.
You may choose either of the following return options:
A FedEx return label will be provided within 24 hours after a return request is approved. If you choose to arrange your own return, you can ignore the label and continue with your arrangement. We won't deduct the return fee from your refund if you arrange your own return and our label is not utilized.
If the FedEx return label is used, the remaining balance will be refunded to your original payment method once the returned item has been received and processed.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, click here.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@theartofstitch.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We are unable to offer returns on Stitch a Photo and PDF orders. But if you do face any issues with these 2 services, please let us know and we will be happy to assist.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refund Options
Refunds can be processed:
By default, we will always refund back to your original payment method unless instructed otherwise.
Keep in mind that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us.
This is a DBS Paylah! QR code. To make payment, open your DBS Paylah app, click Scan and scan the QR to proceed with payment. We will be notified of your payment automatically and we will update your order within 1-2 hours.
This is a Maybank Malaysia QR code. To make payment, open your Maybank MAE app, click Scan and scan the QR to proceed with payment. We will be notified of your payment automatically and we will update your order within 1-2 hours.
