Do take note that we are located in Malaysia and we might be asleep when you send us a message. The moment we wake up & have our coffee, we will reply to you.
Send us an Email!
Let's communicate the old school way, via email! Did you think we mean snail mail?
Simply fill up the form above and submit. We aim to respond within 24 hours.
Whatsapp Us
Feel free to Whatsapp us here. Just take note that our timezone is GMT+8 (UTC+08:00). If we are asleep, we will respond to you when we wake up after coffee for sure!
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BEST SELLER
Terms & Conditions
Buy any 2 Cross Stitch Kits in a single order and receive 1 FREE Surprise Kit (worth US$24).
Once you've added 2 eligible kits to your cart, click the "Add Free Kit" link in the cart to automatically add your free surprise kit.
Don't worry if you forget to add your free gift. We'll automatically include it with your order for every 2 qualifying kits purchased, up to the maximum promotional limit.
One free gift is awarded for every 2 qualifying kits purchased, up to a maximum of 2 FREE Surprise Kits per order.
The FREE Surprise Kit is selected by The Art of Stitch and cannot be chosen, exchanged, substituted, or redeemed for cash or store credit.
If qualifying items are cancelled or returned and your order no longer meets the promotion requirements, the FREE Surprise Kit's retail value may be deducted from your refund.
Offer applies to Cross Stitch Kits only and excludes PDF patterns, gift cards, and previous purchases.
Promotion is valid while stocks last and may be modified or withdrawn without prior notice.
This is a DBS Paylah! QR code. To make payment, open your DBS Paylah app, click Scan and scan the QR to proceed with payment. We will be notified of your payment automatically and we will update your order within 1-2 hours.
This is a Maybank Malaysia QR code. To make payment, open your Maybank MAE app, click Scan and scan the QR to proceed with payment. We will be notified of your payment automatically and we will update your order within 1-2 hours.
Sample Chart
Returns & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request for a return.
To receive a full refund (less shipping if any), items must be returned unused and in their original condition. Partially used items will be assessed, and a partial refund will be issued accordingly.
To start your return, click here to access the order in your account.
Once your refund has been approved, you may proceed with arranging the most cost-effective international shipping option available. We recommend using a tracked shipping service for added security and shipment visibility.
Refund Method Refunds will be processed back to your original payment method within 5–7 days.
We offer Free Returns for orders in Malaysia and Singapore.
Not loving your kit? Then return it to us anytime within 30 days of receipt. To receive a full refund, items must be returned unused and in their original condition. Partially used items will be assessed, and a partial refund will be issued accordingly.
The shipping label for the return will be emailed to you. Do check your junk folder in case our emails land there.
Refunds will be made back to your original payment method within 5-7 days.
To start your return, click here to access the order in your account.
Das Projekt war wunderschön verpackt! Man konnte direkt starten, ohne erst alle Farben raus zu suchen, alles zusätzlich zu bestellen. War alles bereits vorhanden und es war wundervoll!!