While our store is registered in Singapore, our operations are currently based in Kuala Lumpur, Malaysia.

Shipping rates are calculated at checkout, and estimated rates are also available on our Cross Stitch Kit pages.

We offer discounted shipping rates based on order amount, including 25% and 50% off selected tiers. Qualify for Free Shipping when you purchase a certain amount.

Delivery typically takes 5-8 business days to most destinations. Remote or out-of-delivery areas may take slightly longer.

All orders are shipped with trusted couriers including FedEx, DHL, and UPS.

If your country is unavailable at checkout, contact us and we’ll confirm shipping availability to your location.

Customers are responsible for any import duties, taxes, or customs fees charged by their local authorities upon delivery.

Processing time is the same for both Express & Priority. We ship orders within 2-3 Business days. For orders with more kits, we might take a day longer to make sure it's perfect for you.

We offer Free Shipping for both East & West Malaysia for any amount. Delivery time will take about 3-8 working days.

We work with trusted carriers like FedEx, DHL, and UPS to ensure reliable delivery. All orders are fully trackable, so you can follow your shipment every step of the way.

We are unable to deliver to PO Box addresses. Please provide a valid residential or business address at checkout.

Shipping times may be affected by factors outside our control, including:

• Customs clearance processes
• Severe weather conditions
• Public holidays
• Remote or non-standard delivery locations

These may result in delays of a few additional days.