Refund policy

Returns

You have 30 days from the date you receive your order to request a return. We don’t require a reason — if something isn’t right, we’re happy to help.

Refund Conditions

  • Unused items in original condition — full refund of the item price (excluding shipping)
  • Partially used items — assessed on receipt; a partial refund will be issued accordingly

How to Return

International orders
Log in to your account and request a return here. Once approved, send the item back using the most economical tracked shipping you can find.

Your parcel does not need to arrive within 30 days — as long as your return is requested within 30 days of receiving your order, a refund of the product price is guaranteed once we receive it.

Singapore & Malaysia
Returns are free. Request your free return label here — you do not need to go through your account.

Refunds

Refunds are processed to your original payment method within 5–7 days of us receiving your return. Please allow additional time for your bank or card provider to post the funds.

If more than 15 business days have passed since your return was approved, please contact us.

Damaged or Incorrect Items

Please inspect your order on arrival. If anything is defective, damaged, or incorrect, contact us immediately at hello@theartofstitch.com and we will resolve it promptly.

Non-Returnable Items

We are unable to accept returns on PDF patterns or Stitch a Photo orders as these are digital or made to order. If you experience any issues with these, please get in touch and we will do our best to help.

Exchanges

The fastest way to exchange an item is to return the original and place a new order once your return is approved.

European Union — 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. Items must be unused, in their original condition and packaging, with proof of purchase.