Política de envío

International Shipping

We offer flat rate shipping worldwide with free shipping for orders that qualify. Orders will be delivered by FedEx International Priority and most deliveries will take about 3-6 days once shipped. Delays can still occur if there are custom clearances, unpredictable weather or holidays.

Extra Delivery Charges for Out of Delivery Areas

Some remote or regional areas in Australia/Canada may incur additional shipping charges. If extra shipping fees apply, we will contact you with the option to pay the difference, provide an alternative address or cancel your order for a full refund.

Shipping to Singapore

For Singapore, we offer Special Rates.

  • Orders under S$40 → $8.00
  • Orders S$40 to $60 → $4.00 (50% Off)
  • Orders S$60 and above → Get FREE Shipping!

Local Shipping (Malaysia)

We offer FREE shipping within West Malaysia.

East Malaysia (Sabah/Sarawak): For orders up to 80 RM, shipping is at 8 RM. Orders above 80 RM, ships Free.

Import Taxes & Duties

Duties, Taxes & Import Charges

Your order may be subject to customs duties, import taxes, VAT, GST, brokerage or clearance fees, or other charges required by your local customs authority or carrier. These charges vary by country and may depend on the value, type, and origin of the goods.

The Art of Stitch does not collect or pay these charges on behalf of customers. If applicable, the recipient is responsible for paying all charges required to release and deliver the shipment.

Customs Delays & Unpaid Charges

Customs processing times and requirements vary by destination and are outside our control.

If customs duties, taxes, or other charges are refused or left unpaid, the shipment may be delayed, returned to us, abandoned, or otherwise disposed of by the carrier or customs authority.

In such circumstances, any return shipping costs, customs charges, storage fees, carrier fees, or other costs incurred may be deducted from any eligible refund. Orders that are abandoned or destroyed due to unpaid charges may not be eligible for a refund.

European Union Orders

Orders shipped from outside the European Union may be subject to import VAT, customs duties, and other applicable charges upon arrival.

These charges are determined by the customs authorities of the destination country and are the responsibility of the recipient. Import VAT and customs duties may vary depending on the destination country, order value, product classification, and applicable regulations.

Customers in the European Union are responsible for checking with their local customs or tax authority if they wish to determine the potential import charges before placing an order.

Please Check Before Ordering

Import regulations and tax requirements differ between countries and may change from time to time. We recommend checking with your local customs authority before placing an international order if you are unsure about potential import charges.

By placing an international order, you acknowledge that any applicable import duties, taxes, VAT, customs clearance fees, and related charges are your responsibility.

Delivery Restrictions

We are unable to deliver to PO Box addresses. Please provide a valid residential or business address at checkout.

Possible Delays

Shipping times may be affected by factors outside our control, including:

  • Customs clearance processes
  • Severe weather conditions
  • Public holidays
  • Remote or non-standard delivery locations

These may result in delays of a few additional days.