Your cart currency must match your Store Credit currency. Store Credit only appears at checkout when your order is in the same currency as your credit. Your checkout currency is set by your delivery country.
How to use your Store Credit
- Log in to your account before you check out.
- Go to checkout as normal. Don't use the express payment buttons at the top (Shop Pay, PayPal, Google Pay).
- On the payment step, select your Store Credit to apply it.
How to check your balance
Log in, click Profile, and your balance is shown in the top-right corner. Click the amount to see your credit history.
If your Store Credit doesn't appear
Check that your cart currency matches your credit, then log out and back in. If it still doesn't show, place your order and add a note telling us how much Store Credit to use (all of it or a specific amount), or email us right after ordering. We'll refund that amount to your original payment method and deduct it from your balance.