Your cart currency must match your Store Credit currency. Store Credit only appears at checkout when your order is in the same currency as your credit. Your checkout currency is set by your delivery country.
How to use your Store Credit
- Log in to your account before you check out.
- Go to checkout as normal. Don't use the express payment buttons at the top (Shop Pay, PayPal, Google Pay).
- If Shop Pay prompts you to pay without letting you see your credit, click checkout as guest.
- Choose the address you are shipping to. As long as your address matches the currency of the store credit, your credit will appear.
- Click on store credit to apply it. Now you can click on Shop Pay if that's how you want to make payment. The store credit will now apply for Shop Pay.
How to check your balance
Log in, click Profile, and your balance is shown in the top-right corner. Click the amount to see your credit history.
If your Store Credit doesn't appear
Check that your cart currency matches your credit, then log out and back in. If it still doesn't show, place your order and add a note telling us how much Store Credit to use (all of it or a specific amount), or email us right after ordering. We'll refund that amount to your original payment method and deduct it from your balance.