Help Center

Hi there, how can we help you?

Product Help
- Do you use AI?
- How are your charts created?
- 14 count vs 18-count Aida
- Using Pattern Keeper App
- Using Markup R-XP App
- Help to print chart with delivery
- Black and white charts
- Do you give enough threads?
- Design printed on fabric?
- I bought a kit but I would like a PDF too.
- Can I sell my finished cross stitch?
- I lost/damaged a page of my PDF!
- I lost my whole PDF!
Shipping
- Buy More Save More Shipping
- International/Local Shipping Rates
- Import Duties (International)
- Import Duties (United States)
- Processing & Shipping Times
- Where do we ship from?
- Our Delivery Partners
- Delivery to PO Boxes
- Shipping Delays
Ordering
- How do I order?
- Digital Downloads
- Track your Order
- Gift Wrapping
- Cancelling your order
- Returns & Exchanges
- Payment Options
- Singapore Bank Transfer
- Malaysia Bank Transfer
Exclusives
- 5% off Lifetime Discount
- Add to our Gallery
- Suggesting Art
- Limited & Lifetime Warranty

Ways to Contact Us

Do take note that we are located in Malaysia and we might be asleep when you send us a message. The moment we wake up & have our coffee, we will reply to you.

Online Chat

There's a little black chat thingie at the bottom right corner. Click that to start chatting with us!

Due to time zone differences, we might not be able to chat with you real time if we are asleep, but your messages will be emailed to us and our replies will also be emailed to you.