Product Help

We are old school artists, and we come from a family of artists and writers. We have published books and acquired art for designing cross stitch the real way of scouring sites, approaching artists and using wikiart as our predominant source in looking for the best art to design cross stitch with.

Our cross stitch designs are not mass-produced pattern mill charts. Each design is created using professional design software and then carefully refined by hand. We spend hours of detailed work adjusting and removing unnecessary confetti stitches.
The result? Beautiful designs that look amazing on fabric and are a joy to stitch from start to finish.

We’ve been cross stitching for 25 years, long before we started designing our own patterns. And we want you to enjoy cross stitching as much as we do.

14-count Aida: 14 stitches per inch; larger holes make it easier for beginners. Finished pieces are bigger.

18-count Aida: 18 stitches per inch; smaller holes give more detail but can be harder to work with. Finished pieces are smaller.

Our patterns can be used with the Pattern Keeper App with a few adjustments. Here's a quick guide on how to use our charts on this very useful app.

1. Import Pattern into Pattern Keeper
2. Input thread numbers just to get to this screen
3. Click the 3 dots at the top to access Advanced Options
4. Choose the 2nd option --> Assign a Flat Grey Color to all Unassigned Symbols
5. Click the Arrow at the bottom
6. Our charts will become a black & white symbol chart in Pattern Keeper and you can highlight symbols you want to stitch.

Absolutely! We understand that not all of our customers have easy access to a printer.

Just send us a message with the product SKU number, and we’ll create a product listing with a printed chart option. Please note that shipping fees will apply to printed chart orders.

Yes, you definitely can! While the option isn’t available by default, our charts are highly customizable. If you’re ordering a kit, simply add a note requesting a black and white chart. For PDFs, just send us a request before placing your order, and we’ll prepare it for instant download.

We include 30–60% extra threads beyond what the kit requires. Be sure to separate the threads into sets of 2 strands before starting your cross stitching. Using 3 strands or the entire thread may result in not having enough for the entire design. If you prefer to stitch with 3 strands, please contact us to arrange for additional threads.

All of our designs are Counted Cross Stitch, not stamped, so you will need to refer to the chart and stitch on a blank Aida fabric.

That can definitely be arranged! If you’d like to purchase the same PDF, just let us know, and we’ll provide a link to get it at 50% off. If you’ve purchased a kit and PDF together, let us know and we’ll refund 50% of the PDF cost back to you.

Yes, you can! While our charts cannot be copied, sold, or distributed, your finished cross stitch work is entirely your own. Feel free to sell it on eBay, Etsy, or anywhere else you’d like.

We’re here to help! :) Just send us a message, and as long as you’ve ordered the kit from us, we’ll email you that page free of charge.

The best part of our PDF service is that it comes with a lifetime warranty! You can get a free replacement as long as the design is still active in our shop. Unfortunately, discontinued designs can no longer be replaced.

Please note that our designs are occasionally upgraded or tweaked, so your replacement may not be an exact copy of the original.

Drop us a message in the chat at the bottom right of the page and we'll get back to you within the next 24 hours.