We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
Free Returns (Malaysia & Singapore)
Customers in Malaysia and Singapore enjoy free returns. Do wait for a label to be emailed to you within 24 hours after a return is requested. Pack your order with the said label and hand over to the courier for a next day pickup. Pickups can only be done from Monday to Fridays. If you have a preferred date for pickup, do let us know right after the return is requested.
Return Conditions
To qualify for a full refund, items must be unused and in their original condition. Partially used items may still be returned, but they will be assessed and may receive a partial refund.
How to Start a Return
Once you submit a return request online, a return label will be sent to your email within 24 hours.
If you donât see it, check your junk or spam folder because emails love hiding there.
To begin your return, access your order here through your account and follow the instructions.
Refund Options
Refunds can be processed:
- Back to your original payment method within 5â7 days, or
- Instantly as store credit (with no expiry). You can request to transfer store credit back to your payment method anytime.
For full details, please refer to our Returns & Refunds Policy.